Terms of Service

These Terms of Service ("Terms") govern your use of Qorava.com, operated by Evozone Eco Ltd (Company Number: 15909852) and hosted by Shopify Inc. By accessing or using our website, you agree to be bound by these Terms and all applicable UK laws and regulations.

1. Acceptance of Terms

By accessing, browsing, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

2. Company Information

Company Name: Evozone Eco Ltd
Company Number: 15909852
Registered Address: 71-75, Shelton Street, Covent Garden, London, England, WC2H 9JQ, United Kingdom
Contact Email: support@qorava.com
Phone: +44 0749 4309743

3. Eligibility and Account Registration

Age Requirement: You must be at least 18 years old to use our services or make purchases.
Accuracy: You must provide accurate, current, and complete information when creating an account.
Account Security: You are responsible for maintaining the confidentiality of your account credentials.
Prohibited Use: You may not use our services for any unlawful purpose or in violation of these Terms.

4. Products and Services

Product Availability: We offer a variety of products to customers in the United Kingdom. Product availability may vary and is subject to change without notice.
Product Descriptions: We strive to provide accurate product descriptions, but we do not warrant that descriptions are error-free.
Quantity Limits: We reserve the right to limit quantities or discontinue products at any time.
Quality Standards: All products are subject to our quality standards and must comply with UK safety regulations.

5. Pricing and Payments

Currency: All prices are listed in British Pounds (GBP) and include VAT where applicable.
Payment Methods: We accept payments via Stripe (Visa, MasterCard, American Express) and Klarna. See our Payment Methods page for details.
Price Changes: Prices may change without notice, but changes will not affect orders already placed.
Payment Security: All payments are processed securely using industry-standard encryption.

6. Orders and Order Acceptance

Order Placement: Placing an order constitutes an offer to purchase products.
Order Confirmation: We will send you an email confirmation when we accept your order.
Right to Refuse: We reserve the right to refuse or cancel any order for any reason, including suspected fraud or violation of these Terms.
Order Modifications: Orders can only be modified or cancelled within 24 hours of placement and before shipping.

7. Shipping and Delivery

Shipping Area: We provide free shipping throughout the United Kingdom.
Delivery Times: Standard delivery takes 7–14 business days. See our Shipping Policy for complete details.
Risk of Loss: Risk of loss and title pass to you upon delivery to the shipping address.
Delivery Issues: Contact us immediately if you experience delivery problems.

8. Returns, Refunds, and Consumer Rights

Return Policy: You may return most items within 30 days of receipt. See our Return Policy and Refund Policy for complete details.
Statutory Rights: UK customers have a 14-day statutory right of withdrawal under the Consumer Contracts Regulations.
Consumer Protection: Nothing in these Terms affects your statutory rights under UK consumer protection laws, including the Consumer Rights Act 2015.

9. Consumer Rights Protection

Your consumer rights are fully protected under UK law. These Terms do not limit or exclude your rights under:

• Consumer Rights Act 2015: Right to goods that are of satisfactory quality, fit for purpose, and as described
• Consumer Contracts Regulations 2013: 14-day cooling-off period for distance sales
• Sale of Goods Act 1979: Protection against faulty or misdescribed goods
• Unfair Contract Terms Act 1977: Protection against unfair contract terms

10. Intellectual Property Rights

Our Content: All content on our website, including text, images, logos, designs, and software, is owned by Evozone Eco Ltd or our licensors and is protected by copyright, trademark, and other intellectual property laws.
Limited License: We grant you a limited, non-exclusive license to access and use our website for personal, non-commercial purposes.
Restrictions: You may not copy, modify, distribute, or create derivative works from our content without written permission.

11. User Conduct and Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose or in violation of applicable laws
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt our website's operation or security
• Submit false, misleading, or fraudulent information
• Violate any intellectual property rights
• Engage in any form of harassment or abusive behavior

12. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which complies with UK GDPR and data protection laws.

13. Warranties and Disclaimers

Product Warranties: All products come with a two-year statutory warranty for manufacturing defects as required by UK law.
Website Availability: While we strive for continuous availability, we do not guarantee uninterrupted access to our website.
Information Accuracy: We make reasonable efforts to ensure information accuracy but cannot guarantee error-free content.

14. Limitation of Liability

Consumer Protection: Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
Business Liability: For business customers, our liability is limited to the amount paid for the specific product or service.
Consequential Damages: We are not liable for indirect, incidental, or consequential damages except where prohibited by law.

15. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or technical failures.

16. Termination

Your Right: You may stop using our services at any time.
Our Right: We may suspend or terminate your access for violation of these Terms or applicable laws.
Effect of Termination: Termination does not affect pending orders or your consumer rights.

17. Governing Law and Jurisdiction

Governing Law: These Terms are governed by the laws of England and Wales.
Jurisdiction: Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Consumer Rights: This does not affect your rights as a consumer to bring proceedings in your local jurisdiction.

18. Dispute Resolution

Customer Service: We encourage you to contact our customer service team first to resolve any issues.
Alternative Dispute Resolution: For unresolved disputes, you may use alternative dispute resolution services.
Online Dispute Resolution: EU customers may use the EU Online Dispute Resolution platform.

19. Modifications to Terms

We may update these Terms from time to time. We will:

• Post updated Terms on this page
• Update the "Last Updated" date
• Notify you of significant changes via email or website notice
• Provide reasonable notice before changes take effect

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy, Return Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Evozone Eco Ltd regarding your use of our website and services.

22. Contact Information

For questions about these Terms of Service or any legal matters:

Email: support@qorava.com
Phone: +44 0749 4309743
Address: Evozone Eco Ltd, First Floor, Office 3, Hornton Place, London W8 4LZ, United Kingdom
Business Hours: Monday to Friday, 9:00 AM–6:00 PM (GMT)

Last Updated: August 8, 2025