Payment methods

Payment Methods

At Qorava.com, operated by Evozone Eco Ltd and hosted by Shopify Inc., we offer secure, convenient, and reliable payment methods for customers throughout the United Kingdom. Your payment security and convenience are our top priorities.

Accepted Payment Methods

Credit and Debit Cards

We accept all major credit and debit cards through our secure payment processor, Stripe:

  • Visa: All Visa credit and debit cards
  • MasterCard: All MasterCard credit and debit cards
  • American Express: All American Express cards
  • Maestro: UK-issued Maestro cards

Flexible Payment Options

Klarna: Available for flexible payment options, including:

  • Pay Later: Pay within 30 days of purchase
  • Pay in 3: Split your purchase into 3 interest-free installments
  • Monthly Financing: Spread payments over 6-24 months (subject to approval)

Contact support@qorava.com for specific details on Klarna availability and terms.

Payment Security and Protection

Industry-Leading Security

Your payment information is protected by multiple layers of security:

  • PCI-DSS Compliance: Our payment processing meets the highest industry security standards
  • SSL Encryption: All payment data is encrypted during transmission using 256-bit SSL encryption
  • Tokenization: Card details are tokenized and never stored on our servers
  • Fraud Detection: Advanced fraud detection systems monitor all transactions
  • 3D Secure: Additional authentication layer for enhanced security

Data Protection

We never store your complete payment information on our servers. Payment processing is handled securely by:

  • Stripe: PCI Level 1 certified payment processor
  • Klarna: Regulated financial services provider

For complete details on data protection, see our Privacy Policy.

Pricing and Taxes

Currency and Pricing

Currency: All prices are displayed in British Pounds (GBP).
VAT: Prices include VAT where applicable, clearly indicated at checkout.
No Hidden Fees: The price you see is the price you pay - no surprise charges.
Free Shipping: All orders include free standard shipping to UK addresses.

Tax Information

As a UK-registered company, we handle VAT in accordance with UK tax regulations:

  • VAT is included in displayed prices where applicable
  • VAT receipts are provided with all orders
  • Business customers can request VAT invoices

Payment Process

Checkout Process

  1. Add to Cart: Select your items and add them to your shopping cart
  2. Review Order: Check your items, quantities, and total
  3. Enter Details: Provide shipping and billing information
  4. Select Payment: Choose your preferred payment method
  5. Secure Payment: Complete payment through our encrypted checkout
  6. Confirmation: Receive immediate order confirmation via email

Payment Authorization

Authorization: Payment is authorized when you place your order.
Capture: Payment is captured when your order is processed for shipping.
Refunds: Refunds are processed to your original payment method within 5-7 business days.

Payment Issues and Troubleshooting

Common Payment Problems

If your payment is declined, please check the following:

  • Card Details: Verify card number, expiration date, and CVV code
  • Billing Address: Ensure billing address matches your card statement
  • Available Funds: Check your account balance or credit limit
  • Card Status: Ensure your card is active and not expired
  • Bank Restrictions: Contact your bank about international or online transaction restrictions

Payment Support

If you continue to experience payment issues:

  • Contact your bank or card issuer to authorize the transaction
  • Try an alternative payment method
  • Contact our customer service team for assistance

Refunds and Chargebacks

Refund Process

Refund Timeline: Refunds are processed within 5-7 business days to your original payment method.
Bank Processing: Your bank may take an additional 3-5 business days to show the refund.
Klarna Refunds: Klarna refunds are processed immediately and will adjust your payment plan.

Chargeback Protection

We work proactively to prevent chargebacks by:

  • Providing clear product descriptions and policies
  • Offering responsive customer service
  • Processing refunds promptly when appropriate
  • Maintaining detailed transaction records

Consumer Protection

UK Consumer Rights

Your payment rights are protected under UK consumer protection laws:

  • Section 75 Protection: Credit card purchases over £100 are protected under the Consumer Credit Act
  • Chargeback Rights: Dispute unauthorized or problematic transactions with your card issuer
  • Distance Selling: Additional protections for online purchases
  • Consumer Rights Act 2015: Right to refund for faulty or misdescribed goods

Financial Conduct Authority

Our payment processors are regulated by the Financial Conduct Authority (FCA), providing additional consumer protection and oversight.

Business and Corporate Payments

Business Accounts

We welcome business customers and offer:

  • VAT invoices for business purchases
  • Purchase order processing (contact us for details)
  • Bulk order discounts (for qualifying orders)
  • Dedicated business customer support

Payment Method Updates

We regularly review and update our payment options to provide the best service:

  • New payment methods may be added based on customer demand
  • Security measures are continuously updated
  • Changes will be communicated via email and website updates

Contact Us for Payment Support

For payment-related inquiries, technical issues, or assistance:

Email: support@qorava.com
Phone: +44 0749 4309743
Address: 71-75, Shelton Street, Covent Garden, London, England, WC2H 9JQ, United Kingdom
Business Hours: Monday to Friday, 9:00 AM–6:00 PM (GMT)

Payment Emergencies: For urgent payment issues outside business hours, please email us with "URGENT PAYMENT" in the subject line.

Last Updated: August 23, 2025