Return Policy

Return Policy

At Qorava.com, operated by Evozone Eco Ltd (Company Number: 15909852) and hosted by Shopify Inc., we are committed to your complete satisfaction. We offer comprehensive return options for customers in the United Kingdom, including both our standard return policy and your statutory consumer rights.

1. Return Eligibility and Time Limits

1.1 Standard Return Policy

You may return most items within 30 days of receipt for a full refund, provided the following conditions are met:

  • The item is unused, undamaged, and in its original condition
  • The item is in its original packaging with all tags and labels attached
  • The item is not personalized or customized (unless defective)
  • You provide proof of purchase (order number or receipt)

1.2 UK Statutory Right of Withdrawal

As a UK customer, you have a statutory right to cancel your order within 14 days of receipt under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, without needing to give any reason.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are defective:

  • Personal care and hygiene products
  • Intimate or sanitary goods
  • Items that deteriorate rapidly or have a short shelf life
  • Digital products or downloads
  • Personalized or custom-made items (unless defective)

3. How to Initiate a Return

To start a return or cancellation:

  1. Contact Us: Email us at support@qorava.com with your order number and reason for return
  2. Return Authorization: We will provide you with return instructions and a return address
  3. Package Your Item: Securely pack the item in its original packaging
  4. Ship the Return: Send the item to the provided return address within 30 days of receipt (or 14 days for statutory withdrawal)

4. Return Shipping Costs

Customer Responsibility: You are responsible for return shipping costs unless:

  • The item is defective or damaged upon arrival
  • We sent you the wrong item
  • The item does not match its description

Our Responsibility: We will cover return shipping costs and provide a prepaid return label when the return is due to our error.

5. Refund Process and Timeline

Once we receive and inspect your returned item:

  • Inspection: We will inspect the item within 2-3 business days
  • Notification: You will receive an email notification about the approval or rejection of your refund
  • Processing: If approved, refunds are processed within 5-7 business days
  • Statutory Refunds: For statutory withdrawals, refunds are processed within 14 days as required by law
  • Payment Method: Refunds are issued to your original payment method

6. Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect item:

  • Contact us immediately within 7 days of receipt
  • Email: support@qorava.com with photos or videos of the issue
  • Resolution: We will provide a replacement, full refund, or repair at no cost to you
  • Return Shipping: We will cover all return shipping costs and provide a prepaid return label

7. Order Cancellation Before Shipping

You may cancel your order for a full refund if:

  • You contact us within 24 hours of placing the order
  • The order has not yet been processed or shipped
  • You email us at support@qorava.com with your order number

8. Non-Delivery and Lost Packages

If your order does not arrive within 21 business days of the estimated delivery date:

  • Contact us at support@qorava.com
  • We will investigate with our shipping partners
  • If the package cannot be located, we will provide a full refund or replacement

9. Warranty Coverage

All products come with:

  • Statutory Warranty: Two-year warranty for manufacturing defects as required by UK consumer protection laws
  • Consumer Rights: Full protection under the Consumer Rights Act 2015
  • Quality Guarantee: Products must be of satisfactory quality, fit for purpose, and as described

10. Exchanges

We do not offer direct exchanges. To exchange an item:

  1. Return the original item following our return process
  2. Place a new order for the desired item
  3. Once we receive and process your return, we will issue a refund

11. Consumer Rights Information

Your consumer rights are protected under UK law. Nothing in this policy affects your statutory rights under:

  • Consumer Rights Act 2015
  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
  • Sale of Goods Act 1979 (as amended)

12. Contact Us

For return-related inquiries or to initiate a return:

Email: support@qorava.com
Phone: +44 0749 4309743
Address: 71-75, Shelton Street, Covent Garden, London, England, WC2H 9JQ, United Kingdom
Business Hours: Monday to Friday, 9:00 AM–6:00 PM (GMT)

Last Updated: August 23, 2025