Shipping Policy

At Qorava.com, operated by Evozone Eco Ltd (Company Number: 15909852) and hosted by Shopify Inc., we are committed to providing a reliable and transparent delivery experience for customers throughout the United Kingdom.

Free Shipping

We offer free standard shipping on all orders to addresses within the United Kingdom. There are no minimum order requirements for free shipping.

Important Note: While shipping is free, customs duties, import taxes, or handling fees may occasionally apply depending on the product origin and value. Any such charges are the responsibility of the customer and are determined by UK customs authorities.

Processing and Delivery Times

Order Processing: Orders are typically processed within 1–3 business days after payment confirmation. During peak periods or holidays, processing may take up to 5 business days.

Delivery Times: Standard delivery to the United Kingdom typically takes 7–14 business days from the date of shipment. Orders are fulfilled through our network of trusted logistics partners to ensure reliable delivery.

Delivery Schedule: Deliveries are made Monday through Saturday, excluding UK public holidays. Most deliveries are made during standard business hours, though this may vary by carrier and location.

Shipping Process

Our shipping process is designed for efficiency and transparency:

• Order Confirmation: You'll receive an email confirmation immediately after placing your order.
• Processing Notification: We'll notify you when your order enters processing.
• Shipment Notification: Once shipped, you'll receive tracking information via email or SMS.
• Delivery Updates: Track your package in real-time using the provided tracking number.

Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS. You can also track your order anytime at Qorava Order Tracking.

Tracking information is typically updated within 24-48 hours of shipment and provides real-time updates on your package's location and estimated delivery date.

Delivery Locations

We deliver to all addresses within the United Kingdom, including:

• Residential addresses
• Business addresses
• PO Box addresses (where supported by carrier)
• Remote and rural locations (may require additional delivery time)

Incorrect or Incomplete Address

Please ensure your shipping address is complete and accurate. If you provide an incorrect or incomplete shipping address, contact us immediately at support@qorava.com.

Address changes are only possible if the order has not yet been shipped. Once shipped, we cannot redirect packages, and any redelivery fees may apply.

Delivery Attempts and Non-Delivery

Delivery Attempts: Our carriers typically make 2-3 delivery attempts. If delivery is unsuccessful, the package may be held at a local depot for collection or returned to sender.

Non-Delivery: If your order does not arrive within 21 business days of the estimated delivery date, please contact us at support@qorava.com. We will investigate and provide a replacement or full refund as appropriate.

Damaged or Lost Packages

If your package arrives damaged or appears to have been tampered with, please:

• Take photos of the package and any damage
• Contact us within 48 hours at support@qorava.com
• Provide your order number and photos of the damage

We will work with our shipping partners to resolve the issue and ensure you receive your order in perfect condition.

Shipping Restrictions

Certain products may have shipping restrictions due to size, weight, or regulatory requirements. Any restrictions will be clearly noted on the product page before purchase.

Contact Us

For shipping-related inquiries, contact us:

Email: support@qorava.com
Phone: +44 0749 4309743
Address: 71-75, Shelton Street, Covent Garden, London, England, WC2H 9JQ, United Kingdom
Business Hours: Monday to Friday, 9:00 AM–6:00 PM (GMT)

Last Updated: August 23, 2025